Commercial terms governing purchases of 10 Seconds subscriptions and Enterprise packs.
These Terms of Sale govern purchases of access to the 10 Seconds software service from the entity identified above (the "Seller", "we", or "us").
They apply to individual subscriptions (Clear Trail / Ghost Protocol) and Enterprise packs purchased by consumers or business customers. Purchasing an Enterprise pack does not, by itself, make the purchaser a business customer or remove applicable consumer rights.
These Terms of Sale govern commercial matters. The Terms of Service govern use of the Software; the Acceptable Use Policy governs prohibited conduct; the Refund Policy governs refunds in detail. In the event of a conflict concerning payment, renewal or refunds, these Terms of Sale prevail, subject always to mandatory law.
All prices are expressed in Euros (EUR). Consumer prices include applicable VAT, sales tax and other mandatory charges. Business quotations clearly identify whether prices include or exclude tax. The order summary presented before payment states the total amount payable and the applicable tax breakdown.
| Offer | Term | Price (EUR, incl. VAT for consumers) | Available payment method |
|---|---|---|---|
| Clear Trail (individual) | 12 months | €250.00 | Card (Stripe) |
| Ghost Protocol (individual) | 12 months | €250.00 | USDT TRC-20 (CoinPayments) |
| Enterprise 5 (5 seats) | 12 months | €1 000.00 | Card or crypto |
| Enterprise 10 (10 seats) | 12 months | €1 800.00 | Card or crypto |
| Enterprise 20 (20 seats) | 12 months | €3 400.00 | Card or crypto |
| Enterprise 50 (50 seats) | 12 months | €7 500.00 | Card or crypto |
| Enterprise 100 (100 seats) | 12 months | €13 000.00 | Card or crypto |
| Enterprise 500 (500 seats) | 12 months | €55 000.00 | Card or crypto |
| Enterprise 1000 (1000 seats) | 12 months | €100 000.00 | Card or crypto |
Access is supplied under a limited right to use the Software. A purchase does not transfer ownership of the Software or grant resale, sublicensing, white-label or distribution rights unless separately agreed in writing.
Price changes apply to future purchases or renewals only and do not increase the agreed price of an existing prepaid subscription. Promotional discounts apply only where expressly offered and accepted for the relevant order; they do not create an entitlement to future discounts.
Tax treatment is determined under applicable law, including the relevant place-of-supply rules, customer status, and legally required evidence. The Seller is registered in the Meydan Free Zone, Dubai, UAE.
For EU business customers with a valid intracommunity VAT number, reverse-charge treatment applies only when its legal conditions are satisfied (Article 44 of Directive 2006/112/EC). For EU consumers, digital-service VAT rules apply by place of residence. For UAE purchases, VAT at 5% applies where required under Federal Decree-Law No. 8 of 2017 on Value Added Tax. The Seller is also subject to UAE Federal Decree-Law No. 47 of 2022 on the Taxation of Corporations and Businesses within its applicable scope and thresholds.
We do not add a separate card-processing surcharge. Your bank, wallet provider or other independent payment provider may impose its own currency-conversion or network charges; any charges payable through our checkout are disclosed before you authorise payment.
Before placing an order, you can review the selected offer, subscription term, total price, payment method, and these Terms of Sale, and correct input errors.
You must have legal capacity to enter into the contract. If you purchase on behalf of an organisation, you must be authorised to bind that organisation.
The final order button is clearly labelled as creating an obligation to pay. Acceptance of these Terms of Sale and the Terms of Service is required before purchase, with timestamped record of version, IP address, and user-agent at the time of acceptance.
The contract is concluded when we confirm acceptance of your order. We provide confirmation, the applicable contractual terms, and required consumer information in a form you can retain (durable medium). A payment authorisation alone does not constitute order acceptance.
If an order cannot be accepted, we notify you and release or refund amounts collected without undue delay, subject to any binding legal restriction on returning funds.
Card payments are processed securely by Stripe, Inc. through its hosted checkout interface. Your card data is handled exclusively by Stripe (PCI-DSS compliant) and is not transmitted to or stored by the Seller. You must be authorised to use the payment instrument.
Cryptocurrency payments are processed via CoinPayments.net Inc. using USDT on the TRC-20 network. Before authorisation, the payment interface identifies: the accepted asset, the network, the destination address, the amount, the quotation validity period, and the required confirmation conditions. You must follow these instructions.
A cryptocurrency quotation expresses the amount of the supported asset corresponding to the subscription's euro price; it does not change the subscription's stated euro price. Where the amount received at settlement differs materially from the quotation (crypto volatility outside the quotation window), the Seller may re-quote.
Blockchain transactions may be technically irreversible. This does not remove any legal entitlement to reimbursement. Late, incomplete, duplicate, or excess payments are reviewed with the payment provider; they do not automatically result in forfeiture.
We will never request your wallet seed phrase, private key, or any password. Any such request is a scam — report it to contact@10seconds.io.
Bank transfer against commercial invoice is available only when expressly offered in the order or an accepted quotation (typically for Enterprise purchases on request).
Subject to confirmed payment and applicable withdrawal rules, access is supplied without undue delay. The order confirmation identifies the subscription start and end dates. The paid access period does not begin before the service is actually made available to you.
Where you have a statutory withdrawal right, immediate supply during that period requires your express request. If you do not request early performance, supply begins after that period unless a different lawful arrangement is agreed.
If access is not supplied as agreed, contact contact@10seconds.io. Your statutory rights concerning delayed or failed supply, including termination and reimbursement where applicable, remain unaffected.
Subscriptions do not renew automatically. No recurring renewal charge is authorised by the initial purchase. Continued access after expiry requires a new purchase or express manual renewal through the account interface.
Any renewal price and conditions are displayed before you confirm renewal. A reminder may be provided where a suitable contact method is available; such a reminder does not authorise any charge.
Full refund procedures are described in our dedicated Refund Policy. In short:
Unless mandatory law or an express offer provides otherwise, we do not offer discretionary change-of-mind refunds for a subscription already supplied. Choosing to stop using the Software does not, by itself, create a right to a refund for the unused term.
This policy does not restrict rights arising from non-supply, lack of conformity, misleading representations, unauthorised charges, valid withdrawal, or another breach of contract.
Where EU consumer withdrawal rules apply, you may withdraw without giving a reason within 14 calendar days after conclusion of the contract. Any statutory extension of that period remains applicable. Activation, a first login or initial use does not, by itself, extinguish this right for an ongoing subscription service.
If you expressly requested performance during the withdrawal period and received the legally required information, we may charge only the lawful proportion of the agreed price corresponding to the service supplied before your withdrawal notice. Making an annual subscription available is not full performance of the entire annual service.
Consumers in the United Arab Emirates, the United States, and other jurisdictions retain all cancellation, refund, and remedy rights granted by applicable mandatory law. No provision of these Terms creates a waiver of those rights. The Refund Policy contains the full procedure.
The service must correspond to its contractual description and comply with applicable legal requirements concerning functionality, compatibility, security, continuity, and conformity. We provide updates, including security updates, as required by law during the relevant supply period (notably under EU Directive 2019/770 for digital content and services).
Where the service is defective or not supplied as agreed, applicable rights may include bringing it into conformity, a price reduction, termination, reimbursement, and compensation. These rights are not replaced by a discretionary refund policy.
Nothing in these Terms excludes a statutory warranty, legal guarantee, or liability that cannot lawfully be excluded or limited.
Purchase confirmation and an invoice or receipt, as required by applicable law, are provided for all paid transactions regardless of whether payment is made by card or cryptocurrency. Invoices are accessible in your account under "My Invoices" and are also sent by email when a valid address has been provided. Tax invoices contain the information required by the applicable tax rules.
You must provide accurate information required for billing, tax treatment, and lawful transaction processing, and correct material errors when identified. A permitted in-service pseudonym does not replace information that must legally appear on a commercial or tax document.
Commercial, payment, tax, and contractual records are distinct from chat content. Billing records are retained for the legally required period (typically 10 years for accounting). The absence of retained chat history does not mean that legally required transaction records do not exist.
Access may be restricted where required by law or where a sufficiently substantiated material breach of the Terms of Service or Acceptable Use Policy justifies proportionate action. Where appropriate, we provide notice, reasons, and an opportunity to resolve or contest the issue (see the AUP Section 8 right of review).
A good-faith complaint or use of a lawful payment-dispute procedure does not, by itself, justify punitive termination or forfeiture of statutory rights. Temporary restrictions may be applied where reasonably necessary to address suspected unauthorised access, fraud, or an actual payment reversal.
Suspension or termination does not automatically entitle the Seller to retain every amount paid. Any refund, deduction, or claim for loss must be justified under the contract and applicable law. If we permanently discontinue paid access without your breach, the unused prepaid portion is refunded, without limiting any additional mandatory remedies.
The Software and all billing data are hosted on infrastructure located in the European Union and in the Meydan Free Zone, Dubai (UAE), through a confidential private hosting provider (identity disclosed to competent authorities upon valid legal request). The Seller has no commercial partner other than its two payment sub-processors (Stripe, CoinPayments) and does not sell any personal data.
The Seller is not a bank, payment institution, e-money issuer, nor a regulatory, certification, licensing, or identity-verification authority of any kind (full disclaimer in Privacy Policy §11). Billing data is not verified by the Seller; its accuracy is the sole responsibility of the Buyer.
Compliance with local law. Access to 10 Seconds and installation of any independent third-party software on the Buyer's own device are subject to the laws of the Buyer's jurisdiction. The Seller does not supply, distribute, or endorse any such software and does not advise on its lawfulness in any particular jurisdiction; verification of compliance with applicable local law, including any authorisation or notification requirement, is the sole responsibility of the Buyer.
Purchasing a subscription provides access to the Software. It is not an investment and does not guarantee earnings, commissions, or admission to an affiliate or referral programme. Any such participation is governed by a separate agreement and applicable law (Affiliate Terms, Introducer Agreement).
No income, profitability, or recurring earnings are guaranteed. Any compensation under those programmes must relate to qualifying genuine transactions and must not reward recruitment alone.
The version accepted at purchase governs that purchase. Changes published later do not retroactively remove accrued rights or increase the price of an existing prepaid term.
Any change to an ongoing service must have a lawful contractual basis and comply with applicable notice, information, and termination requirements. Mandatory consumer rights concerning adverse changes remain unaffected (including the EU Directive 2019/770 right to terminate without charge within 30 days where a modification negatively affects access or use by more than a minor amount).
For billing, access, or refund complaints, contact contact@10seconds.io with your order reference and a description of the issue. This email is the single point of contact for all commercial, legal, and refund matters. We aim to respond within 14 calendar days, without extending any shorter legal deadline.
Contacting us does not prevent you from exercising rights through your payment provider, a competent regulator, an available consumer dispute-resolution body, or a competent court. It is not a condition for seeking urgent relief or exercising a statutory remedy.
Where participation in a consumer mediation or alternative dispute-resolution scheme is legally required, the applicable body's details and access conditions will be provided as required.
These Terms are governed by the applicable laws of the United Arab Emirates. This choice does not deprive a consumer of mandatory protections applicable under the relevant conflict-of-laws rules, including protections in their country or US state of residence where applicable.
For business purchases, disputes are submitted to the competent courts of Dubai unless a separate written agreement provides otherwise or mandatory jurisdiction rules apply.
Consumers retain the right to bring proceedings before any court available to them under mandatory jurisdiction rules. These Terms do not impose mandatory arbitration or waive non-waivable rights to collective or individual remedies.
If a provision is unenforceable, it will not apply to the extent prohibited by law. The remaining provisions continue to apply where the contract can lawfully remain in force.
Complete and return this form only if you wish to withdraw and a statutory withdrawal right applies. You may also send any clear written statement with the same information.
To: Sterling and Pierce Holding L.L.C-FZ, operator of 10 Seconds
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
Email: contact@10seconds.io
I hereby give notice that I withdraw from my contract for the supply of the following service:
Version 2026.14 · Effective 2026-10-22.
Published by Sterling and Pierce Holding L.L.C-FZ, Meydan Free Zone, Dubai (UAE).
Contact: contact@10seconds.io — single point of contact for all matters.